🚚 Shipping Policy

Domestic Shipping (U.S. only)

We currently ship to residential addresses within the contiguous United States via USPS or UPS.

  • Orders are shipped within 2 business days after production is complete.

  • Delivery typically takes 1–3 business days after shipment.

  • While most packages arrive on time, please note that once your order leaves our hands, delivery times are subject to carrier operations and may vary.

You’ll receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this number to track your package via USPS Tracking or UPS Tracking.

 

International Shipping

At this time, we do not offer direct international shipping due to the high cost relative to our product pricing.

However, we’re happy to ship to U.S.-based freight forwarding services on your behalf free of charge. If you have a preferred courier or forwarding address within the U.S., we’ll ship your order there. We do not create the accounts so you will have to do that yourself and use the address provided by the courier as the shipping address on your order.

Please note:

  • Once your package is delivered to your U.S. courier, Antonnett is no longer responsible for the final international delivery.

  • We recommend coordinating directly with your courier for tracking and delivery updates.

We’re working toward offering direct international shipping in the future and will share updates as they become available. Thank you for your understanding and support!

🛍️Returns & Refunds Policy

General Orders

We want you to love your purchase! If you're not satisfied, you may return any non-personalized item within 14 calendar days of delivery. To qualify for a full refund:

  • The item must be unused, unaltered, and in its original packaging.

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Antonnett reserves the right to offer a partial refund without requiring a return, depending on the situation.

Personalized Orders

Because each personalized item is made just for you, we’re unable to accept returns or offer refunds once production begins. However:

  • You have 24 hours after placing your order to request changes or cancel.

  • After 24 hours, your order is considered final and non-refundable.

  • Unless you opt out, we’ll send a final proof for approval before production giving you a chance to confirm all details.

We appreciate your understanding and support of handmade, custom-crafted work.